Product Returns +
Events & Service
We strive for you to be happy with your purchases & services from Wildcraft! Please read through our refund policies below.
Thank you for shopping with us & supporting our small business! It means the world.
Photographer: Abby Murphy. Model: Amanda Wright
First, if you are concerned that a product may not work for you or if you know you have super sensitive skin, we are happy to provide a sample first OR please begin with the travel size option, when available.
For cosmetics, we prefer to color match you first & get your approval prior to purchase, particularly for foundations & concealers.
PRODUCT RETURN POLICY
You may return UNUSED/UNWORN item(s) in original/undamaged packaging (incl. all tags) within 10 DAYS from purchase date for a full refund in original form of tender. Purchases made in cash or check will be refunded in the form of a gift certificate (unless same day purchase in cash).
**We are unable to accept returns on opened or used items unless manufacturer defective, which we are happy to replace within 30 days of purchase. Requests to exchange merchandise received as a gift must be accompanied by a receipt.
All handmade items (incl. cosmetics + skincare) will have slight variations in color + consistency. No returns are allowed on these items for this reason.
Please do not leave your natural products in extreme heat, like your car. They will melt, change texture & cause rancidity. ALL SALE ITEMS ARE FINAL.
WORKSHOP, CLASS OR EVENT CANCELLATION/REFUND POLICY
Cancellations must be made at least 72-hours (3 days) prior to event start time to qualify for a refund. Registration OR cancellations made within that time period do not qualify for a refund or exchange for a future workshop. Cash refunds will be provided in the form of a gift certificate.
"No-shows" forfeit their refund & all provided materials. Once registered, please add a reminder to your personal calendar as we do not send email or text reminders.
Workshops may be cancelled due to to low participation or unforeseen circumstances. Participants will be notified of time changes or cancellations with 2 days notice.
SKINWISE SESSION CANCELLATION/RESCHEDULING POLICY:
We understand that unplanned situations may arise and you may need to cancel or reschedule an appointment. If that happens, we respectfully ask for scheduled appointments to be cancelled or rescheduled at least 48 hours in advance. We want to be available for your needs and the needs of other clients. Appointments not cancelled within 48 hours will be charged the full amount of the appointment which was originally booked.
These appointment changes must be done through your confirmation email or by calling the shop at 843-901-9040. "No-shows" forfeit their refund.
We greatly appreciate your consideration of this matter.